Question 1

What is a Virtual eSIM?

Accepted Answer

A virtual eSIM is a disposable phone number used to receive OTP SMS from a specific app or service without needing a physical SIM card. It's ideal for fast account verification and keeping your personal number private.

Question 2

When are new numbers added to the platform?

Accepted Answer

We continuously add new numbers every day to ensure optimal availability. If numbers for a specific country are sold out, please try again shortly or contact our support team.

Question 3

How quickly can I get a number and receive an OTP?

Accepted Answer

After a successful payment, your virtual number will be available within seconds. You can immediately use it to receive OTP SMS from the selected service.

Question 4

How do I top up my credit balance?

Accepted Answer

Log in to your account, then look for the credit balance display in the navbar and click on it. Select "Top Up Credits" and follow the payment instructions to add funds.

Question 5

What payment methods are accepted?

Accepted Answer

We currently only accept cryptocurrency payments. All transactions are processed securely using encryption technology via OxaPay.

Question 6

Are there any hidden fees?

Accepted Answer

No hidden fees. The price you see is the final price. A small gateway fee may apply during top-up, which is always displayed before you complete the transaction.

Question 7

How long does it take to receive an SMS?

Accepted Answer

SMS messages are usually received within 1 to 5 minutes. If it takes longer than that, we recommend immediately clicking "Cancel Order & Refund" and purchasing a new number.

Question 8

What if the SMS never arrives?

Accepted Answer

If the issue persists, click "Cancel Order & Refund" immediately and contact our support team for further assistance.

Question 9

What should I do if the OTP comes as a phone call instead of SMS?

Accepted Answer

Verification codes are usually only valid once and within a limited time window (around 20 minutes). If the service is sending the code via phone call instead of SMS, please click "Cancel Order & Refund" immediately.

Question 10

Can the same number be used more than once?

Accepted Answer

No. Virtual eSIM numbers on our platform are generally temporary and single-use, provided specifically for receiving OTP SMS from a particular app or service.

Question 11

Can the number receive phone calls?

Accepted Answer

Our numbers can only receive SMS. We recommend checking the OTP delivery options of the service you are trying to verify before purchasing.

Question 12

Is my data really safe when using this service?

Accepted Answer

Yes. We apply 256-bit SSL encryption and modern security practices to protect every transaction and user data. Additionally, the virtual eSIM numbers are temporary and not linked to your personal identity.

Question 13

Can the number I use be traced back to my identity?

Accepted Answer

No. The numbers provided are temporary virtual numbers not directly linked to the personal identity of the user, giving you an additional layer of privacy.

Question 14

Which apps can I verify with a virtual number?

Accepted Answer

Our platform supports 80+ apps including WhatsApp, Telegram, Google, Facebook, Instagram, TikTok, Discord, OpenAI, Amazon, Twitter, and many more. View the full list on our pricing page.

Question 15

Do virtual numbers get banned by apps?

Accepted Answer

Our numbers are sourced from real mobile carriers — not VoIP services. App banning is based on behavior (spam, policy violations), not number type. As long as you use apps normally, there is no increased risk.

Question 16

Do I need to keep the virtual number active after verification?

Accepted Answer

No. Once your app account is verified, it stays active permanently. The virtual number is only needed for the initial OTP. You can let it expire after verification.

Question 17

Can I use one number for multiple apps?

Accepted Answer

Each number can be used to verify one account on one platform. For multiple accounts or multiple apps, you will need separate virtual numbers.

Question 18

Which countries are available?

Accepted Answer

We support virtual numbers from 100+ countries including USA, India, Indonesia, Russia, Ukraine, UK, Philippines, Vietnam, Germany, Brazil, Thailand, Malaysia, France, China, and South Africa.

Question 19

Which country should I choose for WhatsApp?

Accepted Answer

USA, India, and UK numbers have the highest success rates for WhatsApp verification. Indonesian and Brazilian numbers work well for regional use cases.

Question 20

Are all countries always in stock?

Accepted Answer

Popular countries like USA, India, and Indonesia maintain large inventories. Some countries may have limited stock at peak times. If a number is unavailable, try again or choose an alternative country.

Question 21

Do I need an account to buy virtual numbers?

Accepted Answer

Yes. A free account is required to purchase and manage virtual numbers. Sign up takes under a minute.

Question 22

Where can I see my transaction history?

Accepted Answer

All purchases and credit transactions are visible in your dashboard under Transactions.

Question 23

How do I contact support?

Accepted Answer

Reach our support team through the Help section in your dashboard. We typically respond within a few hours.

Help Center